24/7 IntelligentReceptionist

Grace – an Ai voice agent purposely built for The UPS Stores like yours. Grace answers phone calls, responds to customer questions using your store's own information, captures leads and can even set up appointments. Whether 24/7 or just after hours, it's all the same price. The choice is always yours.

Try Grace with Your Store Information

What can Grace do for you?

AI-generated spokesperson representing Grace, our AI voice agent.

Who We Are

Real Experience. Intelligent Systems.

Our Focus

EZ-Praxis is a business systems and AI automation company focused on turning everyday operations into scalable, intelligent processes. We specialize in AI software, business automation platforms, and technology consulting for franchise and multi-location retail businesses.

Our Team

Behind EZ-Praxis is a team with 25+ years of real business growth experience. We've worked inside multiple The UPS Store locations and contributed to the growth of top-producing stores within a network of 5,700+ locations.

Our Approach

We bring real-world systems into your business. Including the same tools and processes used behind high-performing stores—now designed to help businesses like yours operate smarter, faster, and more consistently.

Meet Grace

We're starting with Grace. An AI voice agent that answers your calls using your store's own information, captures opportunities, and can schedule services like notary, passport photos, and customer pickups.

Our Mission

Our goal is simple: To give you the tools you need to help your store become the DIAMOND you want it to be.

25+
Years of Experience
3
Stores Grown to DIAMOND
5,700+
Store Network
Hands-on experience working inside multiple The UPS Store locations
AI voice agent Grace — purpose-built for The UPS Store model
Tools and systems aimed at making your store the DIAMOND you want it to be
Try Grace with Your Store Information
What We Offer

AI Voice Agent Services

Grace handles every inbound call for The UPS Store owners — professionally, accurately, and using your store's own information.

📞 Call Handling & Customer Interaction

  • Answers inbound calls using your store's own information
  • Provides accurate responses to common customer questions
  • Handles high call volume without missed calls
  • Maintains consistent, professional communication

⏰ 24/7 Availability

  • Answers calls after hours, weekends, and holidays
  • Optional full 24/7 call handling for the same price
  • Never lets a customer call go unanswered

📅 Appointment Scheduling

  • Books appointments for services according to your store needs, such as:
    • Notary Services
    • Passport photos

📦 Service Guidance

  • Explains store services clearly (shipping, printing, shredding, etc.)
  • Guides customers on what to bring before visiting
  • Helps reduce confusion and in-store delays

🧠 Knowledge-Based Responses

  • Uses your store's specific data (hours, services, policies)
  • Can be customized per location
  • Follows controlled knowledge base rules (no guessing)

🔁 Call Routing & Escalation

  • Transfers calls to the store when appropriate during business hours
  • Collects name, phone number, and reason before transfer or taking a message
  • Avoids unnecessary interruptions to staff

🧾 Lead Capture

  • Captures caller information when action is needed
  • Stores customer intent (questions, service needs, requests)
  • Creates follow-up opportunities for the store

🔗 Follow-Up Enablement (System-Ready)

  • Can trigger workflows such as:
    • Sending tracking links
    • Internal notifications to staff

🔥 📊 Owner Dashboard & Insights (Control & Visibility)

  • Total calls answered by Grace
  • Call scripts and conversation logs for full transparency
  • Average call duration and performance metrics
  • Total time saved for your staff (hours not spent on calls)
  • Estimated monetary value of handled calls
  • Insights into what customers are calling about most
  • Appointment tracking with full customer details
  • Access to your store's information and configurations
  • Integrated calendar for scheduling and availability
  • Centralized communication history between you and our team
Try Grace with Your Store Information
The Process

Up and Running in Days

Getting your AI voice agent live is straightforward. Here's how it works.

1

Quick Enrollment

Complete a simple onboarding form with your store's basic information—address, phone number, hours, and services.

2

Customize Your Services

Select the services you offer, any variations, and whether appointments are required—tailored to your store.

3

Test & Train Grace

Try Grace live for 15 days—No Commitment, No Credit card. Give us feedback to refine how Grace answers.

4

Hire Grace and Connect it
to Your Phone System

Follow simple instructions to link Grace to your phone system.

5

Go Live

Start capturing every call, scheduling appointments, and enjoying a more efficient, interruption-free operation.

Try Grace with Your Store Information