Grace Freight Manager is an end-to-end freight management tool designed to help stores confidently handle freight shipments from the initial quote request all the way through pickup, delivery, tracking, documentation, and future customer follow-up.
This is an advanced tool, included in the Complete plan — the full power of Grace.
Turn a shipment into a plan: boxes, crates, pallets, dimensions, weight and declared value
Intelligent palletization — fewest pallets, with a step-by-step build, images and a 3D visualization
Drag-and-drop to build your own pallet layout if you prefer
Tracks declared value per pallet and piece for the right coverage options
Auto-requests freight bids and compares cost, transit, service and your vendor ratings
Applies your pricing rules — the customer sees your professional quote, not the vendor cost
Approval, payment, carrier pickup, signed paperwork and documentation in one workflow
Automatic tracking updates and a customer dashboard for repeat shippers
The goal is simple: make freight easier to understand, easier to quote, and more profitable for the store.
Many stores hesitate to pursue freight opportunities because they are concerned about misquoting a shipment, calculating dimensions incorrectly, choosing the wrong carrier, underestimating costs, or simply not knowing the best way to organize the shipment. Grace helps guide the store through the entire process step by step.
In some situations, freight can even provide the customer with a less expensive shipping solution while allowing the store to earn a stronger margin. Grace helps the store identify and manage those opportunities.
A customer can begin by requesting a freight quote online or through the store.
If the items are not already packed, the store determines how they will ultimately be packaged. The associate then enters the final shipment information into Grace Freight Manager, including:
Grace then helps the store organize those items into the most efficient shipment possible.
Grace analyzes the shipment and can recommend how the boxes, crates, and other items should be organized.
The goal is to create the smallest practical shipment with the fewest pallets, crates, or individual pieces, helping reduce freight costs while maintaining a safe shipment configuration.
Grace can recommend:
The recommended configuration can include step-by-step written instructions, supporting images, and a 3D visualization or video showing how the pallet should be assembled.
If the store prefers a different configuration, employees can create their own layout by simply dragging and dropping boxes or items onto the pallets until they have the arrangement they want.
Grace keeps track of the declared value associated with every item.
As items are grouped together, Grace calculates the combined declared value of each completed pallet, crate, box, or other handling unit.
For example, imagine a freight shipment contains 20 boxes.
Ten of those boxes are placed onto one pallet, and their combined declared value is $15,000.
Grace will recognize that the completed pallet contains $15,000 in declared value.
The other ten boxes may be shipped individually or combined onto additional pallets, and Grace will calculate their values according to the final shipment configuration.
This gives the store a clear picture of the value associated with every part of the shipment when determining the appropriate declared-value or coverage options available from the selected freight provider.
Once the store approves the shipment configuration, Grace can begin requesting freight pricing from available vendors.
Instead of the store manually contacting multiple freight companies, Grace can request bids from reputable providers and organize the responses for comparison.
The store can review factors such as:
Stores can also maintain their own internal ratings based on previous experiences with each vendor.
Over time, Grace can help the store better understand which freight providers have consistently delivered the best combination of price, service, communication, and reliability.
The customer does not need to see the freight provider’s underlying cost or vendor information.
Grace takes the selected freight cost and applies the store’s predetermined pricing rules and margins.
The customer receives a professional quote from the store containing the appropriate shipping charges, services, declared-value options, packing charges, pickup charges, and other applicable services.
This allows the store to maintain control of its customer relationship and its profitability.
Once the quote is ready, it can be sent directly to the customer for approval.
Depending on the payment methods accepted by the store, the customer may be able to:
If the customer needs the store to retrieve the merchandise before packing, they can also schedule a store pickup appointment.
The store can then collect the items, bring them to the store or appropriate packing location, prepare the shipment, and finalize the freight order.
Once everything has been professionally packed and is ready for transportation, the store can schedule the freight carrier pickup directly through the Grace workflow when supported by the selected provider.
Grace can also help prepare the appropriate freight documentation needed for the shipment.
When the driver arrives, the store can print the required paperwork and obtain the appropriate signatures confirming that the freight shipment was picked up.
Freight documentation can be extremely important.
Grace gives the store a centralized place to maintain the shipment’s supporting records.
The store can save:
These records remain associated with the freight project so the store can retrieve them later if necessary.
Once the freight shipment is picked up, Grace can automatically communicate with the customer.
The customer can receive confirmation that:
Their shipment has been picked up and is officially in transit.
Grace can provide:
Instead of repeatedly calling the store asking where the freight shipment is, customers can follow the shipment themselves through their Grace dashboard whenever tracking information is available.
Every freight customer can have access to their own Grace customer dashboard.
From there, they may be able to:
This is especially valuable for business customers who may ship similar products repeatedly.
Instead of starting from the beginning every time, Grace can make it easier to recreate or modify a previous shipment.
Grace Freight Manager is not designed simply to help the store complete one freight transaction.
It is designed to help the store build a customer relationship.
When appropriate and when the store has the right to communicate with that customer, freight customers can become part of the store’s Grace customer database.
Grace can continue nurturing the relationship and introducing the customer to other services available from the store.
A freight customer may also need:
The customer may originally discover the store because they needed one freight shipment, but Grace helps create opportunities for that customer to become a long-term, recurring customer of the store.
Grace Freight Manager brings together the parts of freight that are normally spread across different systems, websites, emails, paperwork, spreadsheets, and individual employee knowledge.
Quote it. Plan it. Pack it. Palletize it. Price it. Bid it. Sell it. Document it. Track it. Deliver it. Then keep the customer.
Grace helps make freight a structured, repeatable business process instead of something employees have to figure out from scratch every time.
The result is a store that can approach freight opportunities with greater confidence, provide customers with more shipping options, protect its margins, improve communication, maintain better documentation, and turn freight into another source of profitable recurring business.
Book a live demo and we'll walk you through it with your store in mind — or start your free trial today.