Reputation Manager
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Grace Reputation Manager helps your store build, manage, and protect its online reputation while keeping the focus on what matters most: delivering an excellent customer experience.
Grace Reputation Manager helps your store build, manage, and protect its online reputation while keeping the focus on what matters most: delivering an excellent customer experience.
This tool is part of every Grace plan, so you can start using it right away.
Monitors reviews across Google, Yelp and Facebook in one place
AI-assisted, personalized responses in your store's tone — for positive and negative reviews
Flags reviews that may violate platform policy and guides you through reporting them
Uses review themes to spot recurring issues and employee coaching opportunities
Focuses on earning more 5-star experiences, not just removing bad reviews
The platform always makes the final call on any removal
Your online reputation can influence whether a potential customer chooses your store or goes somewhere else. Grace helps make reputation management part of your daily operation instead of another task the owner or manager has to remember.
Grace keeps track of your store’s online reviews and helps keep you informed about what customers are saying.
Grace can monitor reviews from platforms such as:
This gives the store greater visibility into customer feedback without having to constantly check multiple platforms individually.
Grace can help respond to customer reviews using information, policies, tone, and guidelines provided by the store.
Responses can be personalized based on the review instead of using the same generic response for every customer.
For positive reviews, Grace can thank the customer and reinforce the relationship.
For negative reviews, Grace can respond professionally, acknowledge the customer’s concern, and encourage an appropriate next step when necessary.
The goal is to show both the customer who wrote the review and everyone else reading it that the store listens, cares, and responds professionally.
Not every negative review should be removed simply because the store disagrees with it.
However, some reviews may violate the rules established by Google, Yelp, Facebook, or another review platform.
Grace can help identify reviews that appear to violate a platform’s review policies and explain the reason the review may qualify to be reported.
Examples may include reviews involving:
When Grace identifies a potentially eligible review, it can guide the store through the process of reporting or requesting its removal.
Grace cannot guarantee that a review will be removed. The review platform always makes the final decision.
Successfully removing reviews that legitimately violate platform policies can help protect the accuracy of the store’s rating and online reputation.
Review removal is only a small part of Grace Reputation Manager.
The most important reputation strategy is giving customers a consistently high-quality experience.
Grace helps the store use reviews as valuable operational feedback.
Customer comments can help identify:
Instead of looking at reviews only as ratings, Grace helps turn them into information the store can use to become better.
The objective is not simply to make negative reviews disappear.
The objective is to create more customers who genuinely want to leave great reviews.
By helping the store monitor feedback, respond professionally, identify legitimate policy violations, and recognize recurring customer-service issues, Grace Reputation Manager can help strengthen the store’s reputation over time.
A stronger reputation can contribute to:
Great reputation management doesn’t begin with asking for five stars. It begins with delivering a five-star experience.
Grace helps you listen to your customers, respond to them, learn from them, and protect the reputation your team works hard to earn.
Book a live demo and we'll walk you through it with your store in mind — or start your free trial today.