Printing Manager
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Grace Printing Manager turns your store’s printing operation into an organized, trackable workflow — from the moment an order is placed to production, pickup, reordering, and future marketing.
Grace Printing Manager turns your store’s printing operation into an organized, trackable workflow — from the moment an order is placed to production, pickup, reordering, and future marketing.
This tool is part of every Grace plan, so you can start using it right away.
Orders start anywhere: in store, online, or a returning customer's reorder
Every product (cards, flyers, banners, booklets…) moves through its own status inside one order
Anyone on the team can see a project — no “the person who started it is off today”
Automatic status updates to the customer — ends the “is my order ready?” calls
Artwork problems handled automatically: fix, replace, or approve a quoted design charge
A customer Printing Dashboard to track, reprint and reorder past jobs
Reorder reminders (“running low on business cards?”) turn one job into recurring business
Printing orders can quickly become difficult to manage, especially when one customer has several products, artwork comes through different channels, multiple employees are involved, or the employee who started the project is not working that day.
Grace Printing Manager gives the entire team one place to know exactly what is happening with every printing order and every individual product within that order.
Printing orders can be entered from multiple sources, including:
For an in-store order, the associate enters the customer’s information, products being ordered, quantities, project specifications, notes, deadlines, and artwork or other files.
The customer can then complete payment at the store, and Grace places the project into the Printing Manager production pipeline.
Whenever possible, Grace helps guide the associate through evaluating the project and artwork while the customer is still at the store. This gives the associate an opportunity to identify missing information or artwork problems before the customer leaves.
A single customer order may contain several different products.
For example:
Each product can move through the printing workflow independently while still remaining part of the same customer order.
Grace keeps track of where every item is in the process so employees do not have to depend on handwritten notes, memory, emails, or knowing which employee originally handled the customer.
Everyone can see the status of the project — regardless of who is working, who has the day off, or who is on vacation.
One of the biggest problems in printing is keeping customers informed.
Grace helps solve that automatically.
As a project moves through the printing pipeline, Grace will communicate important status updates to the customer.
For example:
“Your printing order has been sent to production. We’ll let you know as soon as it is ready for pickup.”
The customer no longer has to continually call the store asking:
“Is my order ready?”
The store also does not have to depend on an employee remembering to contact the customer.
Artwork issues are especially important for orders placed online.
If Grace or the store determines that the artwork submitted by the customer is not production-ready, Grace can automatically contact the customer explaining the problem and their available options.
The customer may be able to:
If design work is required, the email can include the quoted design charge.
The customer can then approve the work and pay using the payment method available to the store, such as an approved payment link or credit-card authorization process.
Once resolved, the project continues through the printing pipeline.
Grace Printing Manager creates a central history for the project.
Employees can see things such as:
This means the customer does not hear:
“The person working on your order isn’t here today.”
Another associate can quickly see the project history and help the customer.
Printing customers can also have access to their own Grace Printing Dashboard.
From their dashboard, customers can:
This makes recurring printing much easier for the customer and for the store.
Instead of starting over every time, a customer may be able to simply select a previous project and choose:
Reprint
or
Order Again
Grace Printing Manager does not stop when the customer picks up the order.
Completed printing customers can become part of the store’s ongoing marketing and customer-retention program.
Grace can send relevant promotions, follow-up messages, and reorder reminders based on previous purchases.
For example, a customer who ordered business cards several months earlier could receive a message such as:
“You may be getting low on business cards. Would you like us to print another order?”
The customer could then reorder with just a few clicks instead of searching for the original files, specifications, and store contact information.
The same strategy can eventually be applied to recurring products such as flyers, menus, postcards, brochures, presentation materials, signs, and other business printing.
Grace Printing Manager is designed to make printing easier to manage, easier to sell, and easier for customers to reorder.
It helps the store:
Instead of printing being a collection of individual transactions, Grace Printing Manager helps turn printing customers into organized, trackable, recurring business relationships.
Book a live demo and we'll walk you through it with your store in mind — or start your free trial today.