Grace Mailbox Manager is an end-to-end mailbox rental, renewal, reactivation, and customer relationship tool designed to help your store attract new mailbox customers, recover former mailbox holders, simplify renewals, and create stronger long-term relationships with existing mailbox customers.
This is an advanced tool, included in the Complete plan — the full power of Grace.
Rent a mailbox online — Grace recommends the right size, term and services from your options
Auto-prepares the paperwork: your rental agreement, USPS Form 1583, authorized users and ID
Secure, encrypted ID collection — finish in store, print-and-notarize, or online notary
Enforces the rule: no mailbox number until paid and every document is complete
Online renewals with reminders — fewer expired boxes, less manual chasing
“We Want You Back” campaigns to former mailbox holders (email/text per plan & A2P)
Mail-forwarding requests and owner notifications, all on the Owner Dashboard
Nurtures mailbox holders into long-term print, shipping and business-service customers
Grace helps manage the entire mailbox customer lifecycle — past, current, and future mailbox holders.
Stores can upload information for former mailbox holders that they are authorized to contact.
Grace can then reach out to those customers with a “We Want You Back” campaign offering promotions or incentives selected by the store.
Depending on the store’s Grace plan and A2P approval status, these campaigns may be delivered through:
Instead of simply advertising the promotion, Grace can provide the former customer with a direct path to begin renting a mailbox again online.
Grace Mailbox Manager allows prospective customers to begin the mailbox rental process online without first having to visit the store.
Grace guides the customer through the process by asking questions designed to understand:
Based on the customer’s answers and the store’s available mailbox options, Grace can recommend the mailbox size, rental term, and services that best fit the customer’s needs.
This creates an opportunity to guide customers toward the right solution instead of requiring them to understand all of the store’s mailbox options themselves.
Grace captures the information needed for the mailbox rental and uses it to help prepare the required documentation.
This may include:
The store can upload its own mailbox agreement so Grace can use the appropriate store-specific documentation.
Customer identification documents can be collected through a secure, encrypted process and associated with the customer’s mailbox application.
Grace helps guide customers through the documentation and identification requirements associated with opening a mailbox.
Before a mailbox number is assigned, the customer must have completed all required steps, including:
Grace can track the progress of the application so the store can quickly see what has been completed and what is still missing.
Customers can be offered different ways to complete their mailbox documentation depending on the store’s procedures and available services.
Complete It at the Store
The customer can visit the store with the required identification and finalize the documentation in person.
Print and Notarize the Documents
The customer can print the required documents, have them properly notarized, and return or mail the completed paperwork to the store.
Online Notary
When available, the customer may also be directed to an online notary service so the required documentation can be completed remotely.
This allows Grace to make the mailbox rental process much more convenient while still ensuring that the required documentation is completed before the mailbox is activated.
Grace helps enforce an important operational rule:
A mailbox number should not be assigned until the customer has paid and all required documentation and identification requirements have been completed.
Depending on the payment methods available to the store and Grace at that time, customers may be able to:
Existing mailbox holders can renew their mailbox through Grace without having to visit the store simply to complete a renewal.
Grace can:
This helps reduce expired mailboxes, missed renewal opportunities, and the amount of employee time spent contacting customers manually.
Registered mailbox customers can also use Grace to submit mail-forwarding requests.
Grace can collect the information required for the request and notify the store so an employee can process it according to the store’s procedures.
The request can also appear within the Grace Owner Dashboard, giving the store a centralized way to track mailbox customer requests.
The store can be notified of important mailbox activity through Grace.
Notifications may include:
Relevant information can also appear within the Grace Owner Dashboard, giving owners and managers visibility into mailbox activity without having to depend on handwritten notes or information known by only one employee.
Grace Mailbox Manager is not only designed to manage mailbox paperwork.
It is also designed to help the store build stronger relationships with mailbox customers and generate additional business from them.
Mailbox holders can become some of the store’s most valuable recurring customers because they already have an ongoing relationship with the location.
Grace can continue communicating with those customers according to the store’s marketing plan and communication permissions.
Examples may include:
For example, a business mailbox customer may later need business cards, flyers, printing, shipping, freight, direct-mail campaigns, or other business services.
Grace can help make sure those customers are continually exposed to services they may not realize the store provides.
Customers remain in control of the communications they receive.
Grace can provide customers with the ability to unsubscribe from:
Marketing preferences and transactional or service-related communications can be managed separately when appropriate so the store can respect customer choices while still communicating information necessary to manage the customer’s mailbox services.
Grace Mailbox Manager turns mailbox rentals from a primarily manual transaction into an organized customer lifecycle.
Grace helps the store:
Attract new mailbox customers. Win back former mailbox holders. Make mailbox rentals easier to start. Simplify paperwork and document collection. Increase online renewals. Reduce expired mailbox accounts. Manage forwarding requests. Keep owners informed. And continually develop mailbox holders into stronger, long-term store customers.
The goal is not simply to rent more mailboxes.
The goal is to make every mailbox customer a long-term relationship with the store.
Book a live demo and we'll walk you through it with your store in mind — or start your free trial today.